WHAT HAPPENS IN CASE OF AN EMERGENCY?

In an emergency, whether you are incapacitated or not, medical personnel should be able to access your In Case of Emergency (ICE) information. There are two ways in which they can access your emergency information:

  1. If you are able to, you can log into the LifeDoc page and generate an OTP from the main menu, the first responder or doctor can then go to the Healthcare Professionals Login and use the OTP to access your personal health record, once only.
  2. If your doctor is registered on LifeDoc™, he/she can go to the Healthcare Professionals Login and search for your ICE details using your ID number, vehicle registration number or name. The doctor will only be able to see the relevant ICE information that you captured and chose to make visible.

In both cases, you will receive an email notification that your records have been accessed. If you have set up an Associated User, e.g. a spouse, and given him/her viewing and/or OTP rights, they will also be able to access and/or generate an OTP for the healthcare provider to view the information you had chosen for them to see.